FitLife Estonia Privacy Policy
At FitLife Estonia, we are deeply committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. We adhere strictly to the General Data Protection Regulation (GDPR) and other applicable data protection laws. By engaging with FitLife Estonia, you consent to the practices described in this policy.
We believe in transparency and want you to be fully informed about your rights and how your data is handled. This policy covers various aspects, from the types of data we collect to how long we retain it and your options for managing your privacy preferences. We encourage you to read this document carefully to understand our commitment to your privacy.
Information We Collect
We collect various types of information to provide and improve our services to you. This includes:
- Personal Identification Information: Name, email address, phone number, date of birth, and physical address when you register for a membership, sign up for a class, or contact us.
- Payment Information: Credit card details, billing address, and other payment-related information when you make a purchase. Please note that we do not store full credit card numbers; these are processed securely by our third-party payment processors.
- Usage Data: Information about how you access and use our website, such as your IP address, browser type, pages viewed, time spent on pages, and referring URLs. This helps us understand user behavior and improve site functionality.
- Health Information: In some cases, we may collect information related to your health or fitness goals (e.g., medical conditions relevant to exercise) to tailor our services, but only with your explicit consent.
- Communication Data: Records of your communications with us, including emails, chat messages, and phone calls.
We collect this information through various channels, including direct input from you, automated technologies (like cookies), and third-party services.
How We Use Your Information
Service Provision
We use your personal data to provide and maintain our services, including processing your membership registrations, class bookings, and payments. This ensures you have seamless access to our facilities and programs.
Communication
We use your contact information to send you important updates, service announcements, newsletters (if you opt-in), and respond to your inquiries. You can manage your communication preferences at any time.
Improvement & Analytics
We analyze usage data to understand how our website and services are used, identify trends, and make improvements. This helps us enhance user experience and optimize our offerings.
Your data is crucial for us to operate effectively and continuously improve FitLife Estonia. We ensure that all processing is done lawfully, fairly, and in a transparent manner. We do not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.
Data Sharing and Disclosure
We understand the importance of keeping your personal data confidential. FitLife Estonia shares your information only in limited circumstances and with appropriate safeguards:
- Service Providers: We engage trusted third-party companies and individuals to facilitate our services (e.g., payment processing, website hosting, analytics, email delivery). These providers have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets. We will notify you before your personal data becomes subject to a different privacy policy.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
We ensure that any third parties with whom we share your data adhere to strict data protection standards and comply with GDPR.
"Your data is shared only when necessary to provide our services or when legally obligated, always with your privacy as our top priority."
Data Security and Retention
Our Commitment to Security
The security of your data is paramount to us. We implement a variety of technical and organizational measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: Data transmission is secured using SSL/TLS encryption.
- Access Controls: Strict access controls are in place to ensure only authorized personnel can access personal data.
- Regular Audits: We regularly review our security practices and update them as necessary to counter evolving threats.
- Data Minimization: We only collect and retain data that is necessary for the purposes outlined in this policy.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Data Retention Policy
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or to comply with our legal obligations (e.g., if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The retention period for different types of data varies depending on its purpose:
- Membership Data: Retained for the duration of your active membership and for a period thereafter as required by law or for legitimate business interests.
- Transaction Data: Retained for tax and accounting purposes, typically for 7 years.
- Communication Records: Retained for a reasonable period to facilitate customer service and dispute resolution.
Once the retention period expires, your personal data will be securely deleted or anonymized.
Your Data Protection Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have significant rights regarding your personal data. We are committed to upholding these rights:
Right to Access
You have the right to request copies of your personal data that we hold.
Right to Rectification
You have the right to request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure ('Right to be Forgotten')
You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing
You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability
You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
Contact Us to Exercise Your RightsCookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device that help us remember your preferences and tailor our services to you.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them). These cookies serve various functions, including:
- Essential Cookies: Necessary for the website to function properly, enabling core functionalities like secure login and shopping cart.
- Analytical/Performance Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
- Functionality Cookies: Used to recognize you when you return to our website, enabling us to personalize our content for you, greet you by name, and remember your preferences.
- Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
You have the option to accept or refuse cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our service. For more detailed information, please visit our Cookie Policy page.
Essential Cookies
These cookies are crucial for the basic functionality of our website and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site and will not be able to monitor its performance.
Marketing Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective, and update the "last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our services after any modifications to this policy will signify your acceptance of such changes.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your data protection rights, please do not hesitate to contact us. We are here to help.
Address
Rotermanni 8, 10111 Tallinn, Estonia